What I see in advice firms
Plenty of software, and still plenty of typing
Most small advice firms already pay for good tools. The trouble is what happens between them.
The note-taker produces a transcript, and someone still types the key parts into the back office.
Annual reviews take a day of preparation each, and the list grows every year.
Paraplanning time is the constraint, and you can't easily hire more paraplanners.
Nobody is sure which AI tools the team uses, or what's been pasted into them.
The way in
Governance first, then the joins
Consumer Duty expects you to evidence good outcomes for clients, so anything AI touches needs checking, and the checking needs recording. That's why I start with the rules: what's in use, what's approved, who reviews what. Then I connect the tools you already have, so information is typed once.
The audit
What's in use, how data moves between your systems, and where it gets re-keyed.
The rollout
Approved tools, a policy written for an FCA-regulated firm, and training.
The connections
Notes into the back office, reviews prepared for you and reminders that run themselves.
Save time
Type it once
Meeting notes, filed
The note-taker's output turned into a structured file note, with a draft review for the adviser to check. Meeting Notes Connector, from £2,450.
Reviews that prepare themselves
Review dates tracked for every client, packs gathered ahead of time, and reminders sent. Deadline and Renewal Engine, £1,950.
Onboarding and AML
Fact-finds, ID checks and client agreements collected in one flow. From £1,950.
Win more work
More clients with the same team
Enquiries answered properly
New enquiries get a prompt reply and the right qualifying questions, so the adviser's first call is a useful one. From £1,950.
Review packs clients read
Clear review summaries and cashflow packs produced from your existing tools, for the adviser to check. Available on request.
Referrals from happy clients
Asked for at the right moment, after a good review. From £1,500. Any marketing is signed off by your compliance lead.
Governance for
FCA-regulated firms
AI that holds up if someone asks
Every rollout includes a governance kit written for advice firms.
What's in it
A one-page AI policy, including what never goes into an AI tool
An approved tools register, with where each tool keeps its data
A rule that an adviser reviews and signs off anything AI has drafted, with no exceptions for suitability
A usage log, so the checking can be evidenced
A short clause for your client agreement explaining how you use AI
A data protection impact assessment checklist
An anonymous staff survey showing what's in use today
General guidance, not regulatory advice. Your compliance lead or consultant confirms it for your firm.
See the governance kit previewWhat I'd do in your firm
An example, start to finish
An adviser finishes an annual review meeting at eleven. By half past, the note-taker's output has been turned into a structured file note in the back office, with the client's changed circumstances pulled out and flagged. A draft review letter is waiting, built from your own templates. The adviser reads it, corrects two lines and signs it off. Nobody typed the notes twice, and the file shows who checked what.
What it costs
Fixed prices for advice firms
Software you already use
Built around your back office
I work with the platforms advice firms already run, including Intelliflo, Curo, Plannr and Timeline, and with the meeting note-takers many firms have bought.
If a tool you already pay for does the job, I'll switch it on properly instead of building something new.
When no pack fits
A client area of your own
Some firms want a secure space where clients see their plan, upload documents and book reviews. I build those, starting with a working prototype for £1,950.
Questions